Legal
Last updated: October 4, 2026
By downloading, installing, or using any software, plugin, or service provided by Growl Audio ("we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, do not use our software or services.
These terms apply to all visitors, users, and others who access or use our website at growl-audio.com or any software distributed by Growl Audio, including gFractor and any future products.
Subject to your compliance with these Terms, Growl Audio grants you a non-exclusive, non-transferable, revocable, worldwide license to:
This license does not include the right to sublicense, sell, resell, transfer, assign, or otherwise commercially exploit the software itself.
You agree that you will not:
The software and all copies thereof are proprietary to Growl Audio and title thereto remains with Growl Audio. All rights in the software not specifically granted in this agreement are reserved to Growl Audio.
All trademarks, service marks, logos, trade names, and any other proprietary designations of Growl Audio used herein are trademarks or registered trademarks of Growl Audio. Any other trademarks, service marks, logos, trade names, and any other proprietary designations are the trademarks or registered trademarks of their respective parties.
Some Growl Audio plugins, including gFractor, are provided free of charge. Other plugins may require a one-time purchase or subscription. Pricing for each product is listed on its respective page. Voluntary donations for free products do not entitle you to additional features, priority support, or other benefits unless explicitly stated. For refund rights, see our Refund Policy below.
We reserve the right to change the pricing model of any software at any time, with or without notice.
THE SOFTWARE IS PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Growl Audio does not warrant that the software will be error-free, that defects will be corrected, or that the software or the servers that make it available are free of viruses or other harmful components. Growl Audio does not warrant or make any representations regarding the use or the results of the use of the software in terms of their correctness, accuracy, reliability, or otherwise.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL GROWL AUDIO, ITS AFFILIATES, DIRECTORS, EMPLOYEES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
In no event shall Growl Audio's total liability to you for all claims exceed the amount you paid to Growl Audio in the twelve (12) months preceding the event giving rise to the claim.
Our website and software may integrate with or link to third-party services, including but not limited to Paddle for payment processing and Mixpanel for website analytics. These third-party services are governed by their own terms and privacy policies, and Growl Audio is not responsible for their practices or content.
Payments and donations processed through Paddle are subject to Paddle's Terms of Service.
We use Mixpanel to understand website traffic patterns. Data collected by Mixpanel is processed in accordance with Mixpanel's Privacy Policy. We do not use Mixpanel data for remarketing or advertising purposes.
Our plugins do not collect personal data, telemetry, or usage statistics. We do not track how you use our plugins. Your audio data never leaves your machine. Our website uses Mixpanel as described in our Privacy Policy below.
If you contact us by email or submit information through our website, we will use that information solely to respond to your inquiry and will not share it with third parties without your consent.
Growl Audio reserves the right to modify or replace these Terms at any time at our sole discretion. We will provide notice of any significant changes by updating the "Last updated" date at the top of this page.
Your continued use of the software after any changes to the Terms constitutes your acceptance of the new Terms. If you do not agree to the revised Terms, please discontinue using the software.
We may terminate or suspend your access to the software immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the software will immediately cease.
All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts.
If you have any questions about these Terms and Conditions, please contact us at:
Privacy Policy
Growl Audio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we handle information when you visit our website at growl-audio.com or use our software.
Our core principle: we never sell your personal data, and we collect only what you actively choose to give us — see P5 and P6 for exactly what that is and how long we keep it. Our plugins run entirely on your machine and have no network connectivity. Patchbay, our audio-routing app, connects to the internet for licensing and updates; P3 describes exactly what it sends.
Our plugins (including gFractor) do not collect any of the following:
There is no license activation, registration, or internet connection required to use our plugins. Patchbay is the exception and is covered in P3.
Patchbay is our macOS app for routing audio between applications and devices. Unlike our plugins, it needs a license and checks for updates, so it connects to the internet. It never sends your audio anywhere, and it contains no analytics or usage tracking. It sends data in the three cases below, and only these.
License activation and checks. When you activate a license, and about once a day afterwards, Patchbay contacts Keygen, our licensing provider. It sends:
We use this only to check that a license is valid and to enforce its number of Macs. Keygen keeps these records for as long as the license exists. You can see your Macs and remove one in Patchbay under Settings › License; to have your license records deleted, email us. Keygen processes this data under Keygen's Privacy Policy. The free trial is tracked on your Mac only and sends nothing.
Update checks. About once a day, Patchbay downloads a small list of available versions from growl-audio.com. Like any web request, it carries your IP address and the app's version. These requests are served by Amazon Web Services (CloudFront), whose access logs we keep for 90 days to run the site, then delete. You can turn automatic checks off in Settings › General › Updates.
Bug and crash reports. Patchbay keeps copies of its own crash logs, and of crashes in macOS's audio service that involve Patchbay's driver, on your Mac (the newest 10). It never uploads them. When you choose Report a Bug, Patchbay opens a draft in your own mail app containing your description, your app and macOS versions, your Mac's model, your audio setup, and, if you leave them ticked, the last 10 minutes of Patchbay's log, a screenshot and the crash reports. Nothing is sent until you press Send. A report you send is handled like any other email to us (P5).
Our website uses Mixpanel, a product analytics service provided by Mixpanel, Inc. Mixpanel uses cookies and similar technologies to help us analyze how visitors use the site, including page views and interactions. We have configured Mixpanel to not collect IP addresses.
Mixpanel processes data in accordance with Mixpanel's Privacy Policy. We use this data solely to understand aggregate website usage and improve our site. We do not use Mixpanel for advertising, remarketing, or building individual user profiles.
You can opt out of Mixpanel tracking by visiting Mixpanel's opt-out page. You can also refuse cookies through your browser settings.
If you contact us by email or through any contact form, we will use the information you provide solely to respond to your inquiry. We do not add you to mailing lists without your explicit consent, and we do not share your contact information with third parties.
If you subscribe to our newsletter, we store the following on our own infrastructure: your email address, the date and time you subscribed, the page or source the signup came from, and the IP address the signup was sent from. The IP address and timestamp serve one purpose — evidencing that consent was actually given, should the signup ever be disputed.
We use this data only to send what the signup form describes: new plug-in releases, beta announcements, and the occasional behind-the-scenes note. We do not sell, rent, or share the list with anyone, and we do not use it for advertising or profiling. Our website analytics (Mixpanel, see P4) never receive your address.
Processors: the list is stored in Amazon DynamoDB and messages are delivered through Amazon SES, both operated by Amazon Web Services in the United States. No other third party receives your address.
Retention and removal: every message we send includes an unsubscribe link. Unsubscribing stops all mail immediately; afterwards we keep a minimal record of the address so the opt-out is honored and you are not added back by mistake. To have that record erased entirely, email admin@growl-audio.com and we will delete it.
All donations and payments are processed by Paddle. When you make a donation, you interact directly with Paddle's payment interface. We do not receive or store your payment card details. Please review Paddle's Privacy Policy for details on how they handle your payment information.
Our website uses the following cookies:
These cookies are used for analytics purposes only and are not used for advertising or to build profiles across sites. You can disable cookies through your browser settings or opt out via Mixpanel's opt-out page.
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Our software and website are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it promptly.
We may update this Privacy Policy from time to time. Changes will be reflected by updating the "Last updated" date at the top of this page. Your continued use of the website or software after any changes constitutes acceptance of the revised policy.
For any privacy-related questions or concerns, please reach out at:
Refund Policy
Some Growl Audio plugins, including gFractor, are provided free of charge — no purchase is required to download or use them at full functionality. Other plugins may require payment. Refund eligibility for paid products is described below.
All payments are processed by Paddle.com Market Limited ("Paddle"), who acts as the Merchant of Record for all transactions. If you have made a payment and would like a refund, you are entitled to request one in accordance with Paddle's Consumer Terms.
Refunds are available for any payment made through Paddle. To request a refund, please contact us at admin@growl-audio.com with your transaction ID, and we will process your refund promptly.
To request a refund:
Refunds are processed through Paddle and may take 5–10 business days to appear on your statement depending on your bank or card issuer.